Full Diablo 3 refund for some, US unlikely
For most Diablo 3 users Error 37 is now a thing of the past, but this has not stopped the South Korean government from perusing their goal to force Blizzard to offer a full refund to those Diablo 3 users affected by not being able to access the server. There’s not many details to go on, but it will be a huge relief to disgruntled consumers.
From what we have learned from WSJ if you are below level 40 then the refund applies from June 25th to July 3rd. if you are below level 20 then you can get a refund, but only if it’s within two weeks of being purchased from today. We have to reiterate that these refunds only apply to those in South Korea. However, we would like you to read this posting on Battle.net, which you will find interesting.
This decision did not come as any real surprise because of Korea’s consumer protection law, if for any reason a consumer feels they have any issue with a product and it’s found to be the manufacturers fault (in this case Blizzard) then they have to give the affected consumer/consumers their money back.
Error 37 would not have been that big of a deal if you were playing the previous two versions of Diablo, but Diablo III requires you to be connected to the Internet in order to play the game. There have been calls for Blizzard to make changes so you can play the game offline, but this would take months because the game would have to be redone from the ground up – something that is not likely to happen.