Yet more cock-ups with the viewing public! ITV have admitted there voting viewers were overcharged when voting on talent search show The X Factor. A data inputting system error charged 1.3 million red button voters 50p instead of 35p for the entire series.
Apparently the problem with the overcharging came to light during an audit.
An ITV spokesperson said this, “We very much regret that a mistake was made in the red button payment systems during the last series of The X Factor and we apologise to all those viewers affected. ITV operates a robust audit system which closely monitors interactive revenues and this system picked up the incorrect pricing at the first available opportunity.”
The spokesperson then added, “This was an isolated incident of human error and since this incident ITV has undertaken a thorough review of the operation of its interactive services and systems.”
ITV have said voters that have been overcharged can apply for a refund, and that ITV will be making a £200,000 donation to Childline.
Icstis, the premium phone line regulator has been informed.
