I used to be anticipating a parcel containing bespoke, handmade marriage ceremony rings on June 1 final yr. 

I obtained an e-mail from UPS stating that import charges have been due, however that ‘your driver additionally accepts restricted fee strategies in particular person upon supply’.

The supply date was modified a number of instances, with the import charges given as the rationale. 

Non delivery: : UPS managed to loose two bespoke hand-made wedding rings but still managed to charge the unhappy couple a £360 import fee

Non supply: : UPS managed to unfastened two bespoke hand-made marriage ceremony rings however nonetheless managed to cost the sad couple a £360 import price

To hurry up the supply course of, I paid the import charges of £359.81 on-line. Instantly after receiving affirmation of my fee, I obtained one other e-mail rescheduling the supply but once more.

This time, it stated the driving force had tried to ship the parcel however I had refused to pay the charges on the door.

I used to be at dwelling all day, and I’ve a motion-sensor video doorbell which didn’t detect any movement for the recommended tried supply time. Buyer companies then instructed me UPS couldn’t find the parcel.

I’ve been attempting ever since to get a refund of the import charges that I paid, and have been spoken to very rudely at each alternative.

I’m now being instructed I left it too late to attempt to safe a refund, regardless of fixed contact and false guarantees all through this time.

J. B., Stourbridge.

Tony Hazell replies: Your marriage ceremony final yr needed to be postponed in the long run, but when it had gone forward, you’d have had no rings to swap as you shared your vows.

The rings you selected value you £1,614 and have been handmade utilizing distinctive stones you had chosen yourselves. The sender, who relies in America, remade them for you at her personal expense, however they may clearly not be equivalent to those you had chosen.

You inform me you spent weeks scrolling via public sale websites to attempt to discover the originals, suspecting that they had been stolen.

Once I made contact, UPS lastly refunded your charges.

A spokesman tells me: ‘We take the delay or non-delivery of any package deal very critically.

‘We now have reviewed the circumstances of this cargo and can refund the customs prices. We remorse any stress or inconvenience that has been triggered.’

It could additionally need to try the angle of its employees, who you say have been impolite to you and apparently couldn’t be bothered to attempt to resolve your case. 

I am out of pocket after lacking Easyjet shares flight  

Final yr, easyJet supplied present shareholders the suitable to purchase further shares for 410p every.

In September, I instructed Hargreaves Lansdown to buy my allocation of 427. As I don’t use web banking, I spoke to an operator on September 17, paying £1,750.70 by debit card.

The operator assured me that he had accomplished the transaction.

Nonetheless, after I checked my on-line account on October 2, the £1,750.70 was nonetheless being proven as ‘money out there’.

Once I queried this, I obtained a reply message saying that as I had not taken up the share rights, easyJet would get rid of them.

I obtained roughly £1,100 for my rights shares.

I estimate I’ve misplaced greater than £600, plus the revenue I may have made on the shares themselves, as I meant to promote them at round 700p.

J. C., Enniskillen.

Tony Hazell replies: Hargreaves Lansdown seemed into your grievance. I do know you aren’t pleased with the end result, however I really feel its resolution is honest.

As you say, your lapsed rights have been bought for £1,195 — as they value nothing, that’s all revenue.


Had you got these 427 shares for the supply value of 410p after which bought them on the absolute peak on the supply day of 685p, then your revenue would have been £1,174. So you’re really £21 higher off.

You instructed me in your letter that ‘owing to my poor web I can not sustain with the monetary markets’. This implies that it is extremely unlikely you’d have gotten the height value.

By the way, easyJet shares later fell to round 486p however are actually buying and selling at round 620p, so when you had not bought then your earnings would have been even much less.

You additionally inform me that you simply had deliberate to bundle them together with your present easyJet shares and promote them all of sudden — and that the rationale you didn’t do it is because you have been ready for information of your rights shares.

I perceive your frustration, however I do really feel that your request for £1,000 in compensation is extreme.

Hargreaves Lansdown supplied you £150 compensation. I requested if it will enhance this to £250, however as you had already accepted the £150 and are now not a shopper, the agency stated it may see no incentive to do that.

What occurred to my father’s life insurance policies?

My father died immediately in December 2020. 

He had some life insurance policies which had gone to Phoenix. Once I requested the agency about these, its reply was abrupt, saying there was no document of any insurance policies and, as I didn’t have additional particulars, I’d merely have to simply accept that.

I’ve since discovered particulars of the insurance policies, which dated from between 1968 and 1975.

The probate solicitor wrote to Phoenix about these in March.

I’ve phoned a number of instances and been promised return calls, however have obtained no reply.

D. R., Llansadwrn, Anglesey.

Tony Hazell replies: Phoenix has made a radical search and confirms that every one the insurance policies have been paid out over time. 

I’m afraid there aren’t any further advantages or funds to be made.

Nonetheless, Phoenix has supplied a £120 goodwill gesture due to your poor ‘buyer journey’. 

  • Write to asktony@dailymail. co.uk or Ask Tony, Cash Mail, Northcliffe Home, 2 Derry Avenue, London W8 5TT. Please embrace your telephone quantity, handle and a word addressed to the offending organisation giving permission to speak to Tony Hazell. We remorse we can not reply to particular person letters. Please don’t ship unique paperwork as we can not take accountability for them. No obligation might be accepted by the Every day Mail for solutions given 

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