Google was forced to postpone the initial major update of its Pixel 6 Pro and Pixel 6 Pro smartphones for a month as it repairs a serious software problem.
Tech firm stated that it requires more time to examine the issue with calls disconnecting and dropping off on devices running the latest software update.
A fixed version of the update will be released by late January, according to the firm, which released both the Pixel 6 and 6 Pro flagship phones in October.
One commentator, however, criticized Google for taking so much time to fix an important bug. He called it “very poor form from Google”.
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On display in New York at the Google Store is the newly released Google Pixel 6 Pro and Pixel 6 Pro smartphones models. Google has said the first major update to its flagship devices has been delayed by a month so it can fix a software bug
Google Tensor is the original processor developed by California’s firm with an emphasis on artificial intelligence. The “completely reimagined Google Phones” are powered by Google Tensor.
Google’s latest flagship phones feature a 24 hour battery, its most advanced camera, and Google Tensor. This processor is the first to be developed by Google.
The first major update to the devices started rolling out in mid-December and includes fixes and features like Quick Tap to Snap, which lets users access Snapchat directly from the lock screen simply by tapping the back of the phone twice.
Google discovered that users were experiencing drops in calls or disconnections since the update went live, and decided to stop the rollout.
‘The Pixel team paused the December software update to Pixel 6 and Pixel 6 Pro devices after some users reported calls were dropping or disconnecting,’ Camille Vogl, community manager for Pixel at Google, said in a brief post.
“We’ve identified the fix and will release it in late January.”
“This update will include all of the improvements and fixes that were initially planned for December.
“We apologize for any inconvenience caused and we appreciate your patience while we work on the solution.”
Vogl also said that ‘no action is required’ for people who aren’t experiencing any issues, suggesting the bug isn’t affecting every Pixel 6 and 6 Pro that have the software update.
You can also use the Android Flash tool to put an older build of Android 12 on your device. But this will require a factory reset as well as backing up all data in order to protect valuable information.
As pointed out by Droid Life, owners of the Pixel 6 and 6 Pro with the update have the option to either wait a month for the fix or use the Android Flash Tool – but it called both of these options ‘terrible’.
Droid Life claims that “both of those options are suck” and suggests that Google could do better. ‘In our eyes, it shouldn’t take so long to get an important bug fix out the door.
“Additionally, telling people to use Flash Tool for older builds to wipe their devices?” Are you kidding?’
Owners of Pixel 6 or 6 Pro models with the bug update may also be able to use another device, though this might not work as well for them after spending hundreds of pounds.
The phones will start at £599 for the Pixel 6 and £849 for the Pro, putting the flagship devices at a much lower price point than the latest iPhone 13 and iPhone 13 Pro from Apple, which start at £749 for the iPhone 13, and £949 for the iPhone 13 Pro
Google launched its Pixel smartphone range in 2016, after entering the smartphone market with Nexus in 2010.
Google’s Pixel 6 and 6 Pro – the latest in its Pixel smartphone range – went on sale on October 28 this year following months of anticipation.
The phones start at £599 for the Pixel 6 and £849 for the Pro, putting the flagship devices at a much lower price point than the latest iPhone 13 and iPhone 13 Pro from Apple, which start at £749 for the iPhone 13, and £949 for the iPhone 13 Pro.
Pixel 6 Pro offers the same features and speed as standard Pixel. It also has an improved rear camera with a Telephoto Lens, and a bigger 120Hz screen.
Google has not disclosed why Pixel 4 was stopped nine months later than October 2019.