This manual will provide guidance for you to do your job to the best of all your abilities, and ensure a high standard of service. 

By using your communication skills – listening and observing, you’ll be able to anticipate the needs of Mr Epstein, Ms Maxwell and guests.


High standards require a professional appearance. First impressions are very important.

• Personal cleanliness, good presentation, and a genuine and polite ‘aim to please’ approach are very important

A 58-page staff handbook used at Jeffrey Epstein's (pictured with Ghislaine Maxwell) mansion has been shown in court. It gives an extraordinary insight into his gilded and depraved world

In court, a 58 page staff handbook that Jeffrey Epstein used (pictured with Ghislaine Maxiwell) has been displayed. This book gives extraordinary insights into Epstein’s gilded, depraved life.

The handbook, which was used at Epstein's mansion in Palm Beach (pictured), Florida, was designed to give staff 'proper guidance to perform your duties to the best of your ability'

This handbook was created to provide staff with ‘proper guidance’ to help them perform their duties as best they can. It was used in Epstein’s Palm Beach mansion (pictured), Florida.



A pair of large white towels are placed next to each other in the bathroom.

Use soap, shampoo, and bubble bath along the sides of your tub

Verify that the water temperature is high and clear.

The water must flow to the tap, not the sprayer at the tub.

There are two fresh towels in the basin, and one next to it.

A fresh bar soap is placed right next to the basin

Replace your toothbrush every four weeks with an electric toothbrush

Put the toothbrushes in the clean glass just to the left side of your washbasin.

Toothpaste is more than ½ full

Above: Mouthwash


Cotton pads in round

Replace any toiletries in short supply and tidy up

Tissues (replace if less than ½)

Get out of your closets

Placement of photographs


Tablets containing calcium twine

Facial Moisturiser (La Mer), below

Babor Foam Mask

Kiehl’s Cucumber Toner

Kiehl’s Washable Cleansing Milk

La Mer Eye Balm

Below, Evian Face mist

Clarins Creme Masvelt Body Shaping Creme

Babor Body Peeling

Lancome Exfoliating Gel

Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)

Aquaphor Hand cream

Secret Original Solid Deodorant

Cotton pads in round


Toothbrush (Oral / Hard).

Electric Toothbrush (Braun Ultra Plaque Remover)

Toothpaste (Arm & Hammer Dental Care and Mentadent)

Dental Floss (Johnson & Johnson Reach I Mint waxed), above 

Scope Mouthwash

Sunscreen (Lancome Soleil SPF 30 Face Creme), below

Above: Kiehl’s Lip Balm With SPF

Soap by Lever 2000

Bubble Bath, Bath Gel, Bath Salts

Razor and shaving cream

Shampoo/Conditioner (Frederic Fekkai Technical & Apple Cider), below

Aquis Hand Towel

Mason Pearson Hair Brush, below

Babor Hand & Nail Repair

Nail polish remover (Cutex)

Use fingernail clippers to file


OB tampons (light & heavy)


• Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests

• Make guests feel pampered and welcome

• Do not discuss personal problems with guests

• Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you

• Unobtrusive is the key

• Wear the appropriate clothing. Wear dark blue trousers and white golf shirts daily. Long sleeve white shirt for dinner.

• Items in pockets must not create a bulge or be visible

• Do not address Mr Epstein, Ms Maxwell and their guests with hands in your pockets

• Do not chew gum

• Avoid using strong perfume or aftershave lotion. You could get an allergic reaction.



As important is what you say as your actions. It is important to use proper diction, and not include swear words or slang in your language.

You do not say:



‘No problem’

‘You bet’


‘I dunno’

You do say:

‘Yes, Mr’

‘Of course, Ms’

‘My pleasure’

“It’s no problem at all”

‘You are quite right’

A justifiable criticism of a mistake can be made by you:

“I’m very sorry, it won’t happen again.”

“It was entirely my fault.”

How to greet the guests after they have arrived in your room.

If you are not asked to, don’t expound on weather and other topics.


The way you answer the phone will make a lasting impression on everyone who calls.

Don’t ever slam the receiver!

All calls must be returned within three rings.

If not instructed otherwise, DO NOT divulge Mr Epstein or Ms Maxwells activities to any person.

Any strange phone calls or inquiries should be reported to Ms Maxwell.



At 60°, air conditioning

There are two lighted pens for each bedside table

Jeffrey Epstein Notepads, large and small.

Place a box with tissues at each side of the bed (Replace less than 1/3).

Placing gun beside table drawer


Toothpaste is more than ½ full.

Exfoliating gloves for the shower.

For massage, three large towels in blue and one hand towel are placed on the chair.

You will need three large, blue towels as well as one hand towel for a massage in the towel room.


Gillette MACH3 Razor comes with additional blades.

Shaving cream (Kiehl’s Close’ Shavers Squadron).

Secret Original Solid Deodorant

Lever 2000 soap Noxzema Plus Face Wash.

Facial moisturisers (Kiehl’s Ultra Facial Moisturizer, Bahar).

Aquaphor hand cream

California Mango Lotion.

Use bubble bath or shower gels.

Shampoo/Conditioner: Nexxus Simply silver, White Rain Coconut Essence, and Biolage

Paul Mitchell Stickworks hair finishing cream

Peter Thomas Roth Sunscreen

J Kiehl Lip balm with SPF.


Cotton pads in round.

Toothpaste (Arm & Hammer Dental Care and Mentadent).

Toothbrush (Oral / Hard).

Electric Toothbrush (Braun Ultra Plaque Remover).

Scope mouthwash

Dental Floss (Johnson & Johnson Reach I Mint waxed).

Baby Powder (Johnson & Johnson).

Mason Pearson Hairbrush.

Hair Comb/Tweezers

File and fingernail clippers


Tip: Guest rooms should appear as though they are the guest who is entering the room.

Fresh linens, towels, and bathrobes are essential.

All fixtures work.

SHOPPING Essentials 

Dairy Products

1/2 gallon of regular milk

1 quart skimmed milk

4 Lurpak European butter

1 large container Dannon regular plain yogurt

1 Philadelphia cream cheese

1 tub cottage cheese plain

½ pint heavy cream

Dozen eggs

½ pound Boar’s Head Swiss cheese

Haagen-Dazs ice cream – coffee, chocolate, vanilla, strawberry

Fresh Produce

2 choices of green vegetables (e.g., French green beans or broccoli).

Medium greens and baby spinach that have been washed

8 ripe tomatoes

Grape tomatoes

3 avocados

European cucumber

1 Iceberg lettuce

1 Regular lettuce, not in a package

6 Endive

Baby carrots fresh from the garden

Fresh rosemary, thyme and dill are all great options.


One small bag of both green and red grapes

6 ripe bananas

Berries (strawberries, raspberries, blueberries – whatever is in season)


Vegetables, fish and meat

½lb Boar’s Head black forest ham

½lb cracked pepper turkey breast

Ms Maxwell can advise you on any extra meat, poultry, or fish that you may wish to buy.


Cranberry and apple juice

4 Diet Cokes

4 cokes

Place in fridge vitamin water

Fiji water, large and small

Maxwell House coffee

Starbucks ground Colombian coffee, below

English Breakfast Tea (Packets, tea leaves)

Earl Grey tea packets (and tea leaves)

Mint tea

Chamomile tea

White wine – Chablis Premier Cru (6 bottles)

Red wine – Brouilly (6 bottles)

Below is a picture of Veuve Clicquot Champagne (4 bottles).

Absolut Vodka

Tanqueray Gin


Heineken Beer (6 pack)

Corona Beer (6 pack)

Bakery, breads, and cereals


Six different types of bagels



Pictured above: “Skippy” Chunky Peanut butter

Home-made mozzarella

Parmesan cheese wedge 1 inch

Mini cheeses from the Laughing Cow

1/2lb Cheddar cheese

1 Fresh salmon

Hellmann’s mayonnaise

Assorted cookies


Eukanuba dog food (for Max)


2 bottles Bayer aspirin

Robitussin is a cough medication

Robitussin sweets for cough

Cough sweets are a Hallmark of the season


Zinc lozenges

Vitamins C, E and B

Folic Acid

One-a-day multivitamin twin tablets

Tablets containing calcium twine

Television remote controls work.

An instruction manual on “How to use the television” is located next to the TV.

You must set your alarm clock to the right time and date.

Jeffrey Epstein Pens Large and Small Notepads

Bedside table eye masks

Small bouquet with fresh flowers

If Mr Epstein indicates, gifts will be given.

Beside the bed, you can find bottles of water and glasses.

Fresh fruit selection.

Side plate, fruit knife, napkin.

Torch equipped with fresh batteries

You must clear out the closets. Make sure that you have enough wooden hangers to hang evenly.

Shampoo and soap in the bathtub or shower.

There are two washcloths: one at the sink and another in the tub.

A fresh bar soap is placed right next to the basin

A new toothbrush, toothpaste and soap are available to replace the one left in the washbasin

Clean drinking glass


The hair dryer is on.

Change to a brand new roll of toilet paper. Turn the end in a “V.”



Get new towels.

Make sure there’s enough toothpaste.

Refill any toiletries running out.

Other Bedrooms

You can place pillows, duvets or bedspreads in a chair. Do not place pillows, duvets, bedspreads or blankets on the ground.

No dust on the telephone. No sticky spots. Cord must be well hung.


Tidy magazines. Don’t keep fashion magazines that are more than 2 months old.


Polish marble counter tops in kitchen.

Make sure to check all expiration dates for food stored in the refrigerator or pantry.

Napkins should be cleaned and ironed


Check that pool water temperature is between 82–88F


Make sure to tidy up your desk and not to throw away any paper.

A fresh bar soap is placed right next to the washing basin.

Toilet paper should be replaced with a new roll. Make a V with the folded end.


Massage Tables – Wipe and sanitise

Fridge – Clean thoroughly. Get rid of any spoiled food. Place a bowl with cotton balls that have been soaked in vanilla extract, in the fresh foods section to eliminate unpleasant odours.


Each car should have $100 placed in its glove box or center console.

Directory of telephone numbers for Jeffrey Epstein and Ghislaine Maxill

Jeffrey Epstein Notepads, large and small with pens


Place in your pantry The New York Times and The Wall Street Journal Palm Beach Post.

Place the Daily Mail (pictured), and buy it.

Box of matches to be placed by all the candles

All rugs should be straightened with tassels and fringe.


There are two sizes for Lady Ghislaine and Ghislaine Maxwell notepads.



• Glass of water

• Coffee

• 1 Sweet And Low, or Equal (sugar substitutes)

• Creamer filled with Half & Half, warmed in the microwave for 25 seconds.

• Mr Epstein will indicate what food he would like


• Maxwell House coffee served with milk

• Freshly squeezed orange juice

• Glass of water

• 1 Weetabix with sliced banana. Add milk and sugar to the side


• Pre-set table or breakfast trays for the number of guests present

• As guests arrive, inquire if they would like coffee, tea, or fruit juice

• Always make sure coffee is fresh

• Re-confirm guests have no allergic reaction to specific foods

• Take the breakfast order. Ask them if they’d like to be seated while you prepare the food.

• Always serve from the left, and clear from the right if possible


When necessary, you will be required to be on ‘standby’ duty – making yourself available for any duties that need to be carried out. 

To be able respond immediately, it is important that you do not travel longer than 1 hour from your home.

It means that if you get called, you will have to wait one hour before you can return.

• You could be called at any time, day or night.

• The security of the house, Mr Epstein, Ms Maxwell and their guests are your first consideration. You must always manage a crisis calmly and professionally.