INTRODUCTION
This manual will provide guidance for you to do your job to the best of all your abilities, and ensure a high standard of service.
By using your communication skills – listening and observing, you’ll be able to anticipate the needs of Mr Epstein, Ms Maxwell and guests.
GROOMING/GUEST RELATIONS
High standards require a professional appearance. First impressions are very important.
• Personal cleanliness, good presentation, and a genuine and polite ‘aim to please’ approach are very important
In court, a 58 page staff handbook that Jeffrey Epstein used (pictured with Ghislaine Maxiwell) has been displayed. This book gives extraordinary insights into Epstein’s gilded, depraved life.
This handbook was created to provide staff with ‘proper guidance’ to help them perform their duties as best they can. It was used in Epstein’s Palm Beach mansion (pictured), Florida.
REVEALED: THE GHISLAINE SECRETS BOUDOIR
MS MAXWELL’S BATHROOM
A pair of large white towels are placed next to each other in the bathroom.
Use soap, shampoo, and bubble bath along the sides of your tub
Verify that the water temperature is high and clear.
The water must flow to the tap, not the sprayer at the tub.
There are two fresh towels in the basin, and one next to it.
A fresh bar soap is placed right next to the basin
Replace your toothbrush every four weeks with an electric toothbrush
Put the toothbrushes in the clean glass just to the left side of your washbasin.
Toothpaste is more than ½ full
Above: Mouthwash
Q-Tips
Cotton pads in round
Replace any toiletries in short supply and tidy up
Tissues (replace if less than ½)
Get out of your closets
Placement of photographs
MS MAXWELL TOILETRIES
Tablets containing calcium twine
Facial Moisturiser (La Mer), below
Babor Foam Mask
Kiehl’s Cucumber Toner
Kiehl’s Washable Cleansing Milk
La Mer Eye Balm
Below, Evian Face mist
Clarins Creme Masvelt Body Shaping Creme
Babor Body Peeling
Lancome Exfoliating Gel
Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)
Aquaphor Hand cream
Secret Original Solid Deodorant
Cotton pads in round
Q-Tips
Toothbrush (Oral / Hard).
Electric Toothbrush (Braun Ultra Plaque Remover)
Toothpaste (Arm & Hammer Dental Care and Mentadent)
Dental Floss (Johnson & Johnson Reach I Mint waxed), above
Scope Mouthwash
Sunscreen (Lancome Soleil SPF 30 Face Creme), below
Above: Kiehl’s Lip Balm With SPF
Soap by Lever 2000
Bubble Bath, Bath Gel, Bath Salts
Razor and shaving cream
Shampoo/Conditioner (Frederic Fekkai Technical & Apple Cider), below
Aquis Hand Towel
Mason Pearson Hair Brush, below
Babor Hand & Nail Repair
Nail polish remover (Cutex)
Use fingernail clippers to file
Tweezers
OB tampons (light & heavy)
TOTAL COST: £985
• Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests
• Make guests feel pampered and welcome
• Do not discuss personal problems with guests
• Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you
• Unobtrusive is the key
• Wear the appropriate clothing. Wear dark blue trousers and white golf shirts daily. Long sleeve white shirt for dinner.
• Items in pockets must not create a bulge or be visible
• Do not address Mr Epstein, Ms Maxwell and their guests with hands in your pockets
• Do not chew gum
• Avoid using strong perfume or aftershave lotion. You could get an allergic reaction.
• SMILE!
PROPER LANGUAGE
As important is what you say as your actions. It is important to use proper diction, and not include swear words or slang in your language.
You do not say:
‘Yeah’
‘Sure’
‘No problem’
‘You bet’
‘Gotcha’
‘I dunno’
You do say:
‘Yes, Mr’
‘Of course, Ms’
‘My pleasure’
“It’s no problem at all”
‘You are quite right’
A justifiable criticism of a mistake can be made by you:
“I’m very sorry, it won’t happen again.”
“It was entirely my fault.”
How to greet the guests after they have arrived in your room.
If you are not asked to, don’t expound on weather and other topics.
ASK THE PHONE
The way you answer the phone will make a lasting impression on everyone who calls.
Don’t ever slam the receiver!
All calls must be returned within three rings.
If not instructed otherwise, DO NOT divulge Mr Epstein or Ms Maxwells activities to any person.
Any strange phone calls or inquiries should be reported to Ms Maxwell.
PREPARATIONS LIST CHECK
MASTER BEDROOM
At 60°, air conditioning
There are two lighted pens for each bedside table
Jeffrey Epstein Notepads, large and small.
Place a box with tissues at each side of the bed (Replace less than 1/3).
Placing gun beside table drawer
MASTER BATHROOM
Toothpaste is more than ½ full.
Exfoliating gloves for the shower.
For massage, three large towels in blue and one hand towel are placed on the chair.
You will need three large, blue towels as well as one hand towel for a massage in the towel room.
MASTER BATHROOM TOILETRIES
Gillette MACH3 Razor comes with additional blades.
Shaving cream (Kiehl’s Close’ Shavers Squadron).
Secret Original Solid Deodorant
Lever 2000 soap Noxzema Plus Face Wash.
Facial moisturisers (Kiehl’s Ultra Facial Moisturizer, Bahar).
Aquaphor hand cream
California Mango Lotion.
Use bubble bath or shower gels.
Shampoo/Conditioner: Nexxus Simply silver, White Rain Coconut Essence, and Biolage
Paul Mitchell Stickworks hair finishing cream
Peter Thomas Roth Sunscreen
J Kiehl Lip balm with SPF.
Q-Tips.
Cotton pads in round.
Toothpaste (Arm & Hammer Dental Care and Mentadent).
Toothbrush (Oral / Hard).
Electric Toothbrush (Braun Ultra Plaque Remover).
Scope mouthwash
Dental Floss (Johnson & Johnson Reach I Mint waxed).
Baby Powder (Johnson & Johnson).
Mason Pearson Hairbrush.
Hair Comb/Tweezers
File and fingernail clippers
GUESTROOMS
Tip: Guest rooms should appear as though they are the guest who is entering the room.
Fresh linens, towels, and bathrobes are essential.
All fixtures work.
SHOPPING Essentials
Dairy Products
1/2 gallon of regular milk
1 quart skimmed milk
4 Lurpak European butter
1 large container Dannon regular plain yogurt
1 Philadelphia cream cheese
1 tub cottage cheese plain
½ pint heavy cream
Dozen eggs
½ pound Boar’s Head Swiss cheese
Haagen-Dazs ice cream – coffee, chocolate, vanilla, strawberry
Fresh Produce
2 choices of green vegetables (e.g., French green beans or broccoli).
Medium greens and baby spinach that have been washed
8 ripe tomatoes
Grape tomatoes
3 avocados
European cucumber
1 Iceberg lettuce
1 Regular lettuce, not in a package
6 Endive
Baby carrots fresh from the garden
Fresh rosemary, thyme and dill are all great options.
Olives
One small bag of both green and red grapes
6 ripe bananas
Berries (strawberries, raspberries, blueberries – whatever is in season)
Figs
Vegetables, fish and meat
½lb Boar’s Head black forest ham
½lb cracked pepper turkey breast
Ms Maxwell can advise you on any extra meat, poultry, or fish that you may wish to buy.
Drinks
Cranberry and apple juice
4 Diet Cokes
4 cokes
Place in fridge vitamin water
Fiji water, large and small
Maxwell House coffee
Starbucks ground Colombian coffee, below
English Breakfast Tea (Packets, tea leaves)
Earl Grey tea packets (and tea leaves)
Mint tea
Chamomile tea
White wine – Chablis Premier Cru (6 bottles)
Red wine – Brouilly (6 bottles)
Below is a picture of Veuve Clicquot Champagne (4 bottles).
Absolut Vodka
Tanqueray Gin
Whiskey
Heineken Beer (6 pack)
Corona Beer (6 pack)
Bakery, breads, and cereals
Cheerios
Six different types of bagels
Treats
Chocolate
Pictured above: “Skippy” Chunky Peanut butter
Home-made mozzarella
Parmesan cheese wedge 1 inch
Mini cheeses from the Laughing Cow
1/2lb Cheddar cheese
1 Fresh salmon
Hellmann’s mayonnaise
Assorted cookies
Oreos
Eukanuba dog food (for Max)
Pharmaceuticals
2 bottles Bayer aspirin
Robitussin is a cough medication
Robitussin sweets for cough
Cough sweets are a Hallmark of the season
Echinacea
Zinc lozenges
Vitamins C, E and B
Folic Acid
One-a-day multivitamin twin tablets
Tablets containing calcium twine
Television remote controls work.
An instruction manual on “How to use the television” is located next to the TV.
You must set your alarm clock to the right time and date.
Jeffrey Epstein Pens Large and Small Notepads
Bedside table eye masks
Small bouquet with fresh flowers
If Mr Epstein indicates, gifts will be given.
Beside the bed, you can find bottles of water and glasses.
Fresh fruit selection.
Side plate, fruit knife, napkin.
Torch equipped with fresh batteries
You must clear out the closets. Make sure that you have enough wooden hangers to hang evenly.
Shampoo and soap in the bathtub or shower.
There are two washcloths: one at the sink and another in the tub.
A fresh bar soap is placed right next to the basin
A new toothbrush, toothpaste and soap are available to replace the one left in the washbasin
Clean drinking glass
Tissues
The hair dryer is on.
Change to a brand new roll of toilet paper. Turn the end in a “V.”
CLEANING
MS MAXWELL’S BATHROOM
Get new towels.
Make sure there’s enough toothpaste.
Refill any toiletries running out.
Other Bedrooms
You can place pillows, duvets or bedspreads in a chair. Do not place pillows, duvets, bedspreads or blankets on the ground.
No dust on the telephone. No sticky spots. Cord must be well hung.
LIVING RUM
Tidy magazines. Don’t keep fashion magazines that are more than 2 months old.
KITCHEN
Polish marble counter tops in kitchen.
Make sure to check all expiration dates for food stored in the refrigerator or pantry.
Napkins should be cleaned and ironed
OUTSIDE
Check that pool water temperature is between 82–88F
THE CABANA
Make sure to tidy up your desk and not to throw away any paper.
A fresh bar soap is placed right next to the washing basin.
Toilet paper should be replaced with a new roll. Make a V with the folded end.
WEEKLY
Massage Tables – Wipe and sanitise
Fridge – Clean thoroughly. Get rid of any spoiled food. Place a bowl with cotton balls that have been soaked in vanilla extract, in the fresh foods section to eliminate unpleasant odours.
VEHICLES
Each car should have $100 placed in its glove box or center console.
Directory of telephone numbers for Jeffrey Epstein and Ghislaine Maxill
Jeffrey Epstein Notepads, large and small with pens
GENERAL
Place in your pantry The New York Times and The Wall Street Journal Palm Beach Post.
Place the Daily Mail (pictured), and buy it.
Box of matches to be placed by all the candles
All rugs should be straightened with tassels and fringe.
STATIONERY
There are two sizes for Lady Ghislaine and Ghislaine Maxwell notepads.
SERVING BREAKFAST
MR. EPSTEIN’S BREAKFAST
• Glass of water
• Coffee
• 1 Sweet And Low, or Equal (sugar substitutes)
• Creamer filled with Half & Half, warmed in the microwave for 25 seconds.
• Mr Epstein will indicate what food he would like
MS MAXWELL BREAKFAST
• Maxwell House coffee served with milk
• Freshly squeezed orange juice
• Glass of water
• 1 Weetabix with sliced banana. Add milk and sugar to the side
SERVING BREAKFAST FOR GUESTS
• Pre-set table or breakfast trays for the number of guests present
• As guests arrive, inquire if they would like coffee, tea, or fruit juice
• Always make sure coffee is fresh
• Re-confirm guests have no allergic reaction to specific foods
• Take the breakfast order. Ask them if they’d like to be seated while you prepare the food.
• Always serve from the left, and clear from the right if possible
STANDBY DUTIES
When necessary, you will be required to be on ‘standby’ duty – making yourself available for any duties that need to be carried out.
To be able respond immediately, it is important that you do not travel longer than 1 hour from your home.
It means that if you get called, you will have to wait one hour before you can return.
• You could be called at any time, day or night.
• The security of the house, Mr Epstein, Ms Maxwell and their guests are your first consideration. You must always manage a crisis calmly and professionally.