Barclays becomes the 3rd bank this WEEK to have online banking issues: Thousands struggle to access their accounts… days following NatWest and HSBC.

  • Both the online banking system and app for Barclays have crashed this morning
  • Many customers complained that they couldn’t access their accounts.
  • Barclays customers started experiencing problems around 06:00 BST
  • MailOnline reached out to the bank in an effort to determine the root cause of the problems. 

Barclays’ online banking system and app appears to have crashed this morning, leaving thousands of customers unable to access their accounts.

According to Down Detector (which monitors website outages), around 2,000 users started experiencing problems at around 06:00 BST. 

Many people take to social media to vent frustration.

One Barclays customer wrote on Twitter: ‘Barclays is there a problem with online banking can’t see my account??’

Another question was: “Is anyone else having trouble with the Barclays app?” Can’t see any accounts in the app?

Barclays’ online banking system appears to have crashed this morning, leaving thousands without access to their accounts.

According to Down Detector, which monitors website outages, around 2,000 users began experiencing issues at around 06:00 BST

According to Down Detector which monitors website downages, approximately 2,000 users experienced issues around 06:00 BST

The majority of issues reported – 68 per cent – related to mobile banking, while a further 25 per cent were about online banking and 7 per cent mobile log ins, according to  Down Detector. 

MailOnline reached out to Barclays for comment. 

Down Detector receives network status updates via various sources, including social media as well as reports submitted to its website. 

Down Detector’s heat map’ of user submitted problem reports shows that most affected customers are in London and Plymouth. However, other cities like Manchester and Birmingham were also affected. 

A number of people have taken to social media to express their frustration about the outage

Many people took to social media to vent their frustration over the outage

Down Detector's 'heat map' of user-submitted problem reports shows affected customers are mostly in London and Plymouth, with other cities such as Manchester, Birmingham and Nottingham hit too

Down Detector’s heat map’ of user-submitted problems shows that affected customers are mostly located in London and Plymouth. Other cities like Manchester, Birmingham, and Nottingham also have been affected.

This outage follows a 48-hour period in which both HSBC & NatWest had problems with their online banks systems.

On Monday morning, HSBC customers were unable to access their accounts for around two hours before the problem affecting HSBCnet was resolved.

A few hours later, NatWest had similar problems. Customers were unable to log into their accounts via mobile or online banking.

Both banks apologized for the disruption, but neither disclosed the cause.