After her blind guide dog was found in the space between rows on the rear of British Airways, a woman has taken to Twitter and blasted British Airways.
Inger Stokke (52) lives in London and was forced to sit on row 30 with Billie, her service dog, while she flew British Airways.
Ms Stokke said that Billie couldn’t get to the back because of the narrow gap between seats.
She claimed that she felt like she was the ‘difficult-blind lady’ complaining about her flight. The plane was reported to have left London Heathrow on Wednesday.
Inger Stokke (52) lives in London and was forced to sit on row 30 with Billie her service dog (pictured). She claimed that it wasn’t safe.
She posted her frustrations on the BA Facebook page: “Row 30 !!!!!” Not easy, all the way to the rear of the plane.
It’s narrow enough that Billy can get inside and safe …?!What?
“Security today was very strange, because they refused me to do the same thing I did for 1213 years with a guidedog.
“Remove harness and leash. Use home to go through. It’s easy. This time, it’s different.
BA spokeswoman said that Ms Stokke received’more space’ than normal as she was transferred to an empty row with six seats in the rear. Normally, an assist dog-friendly passenger is given an extra seat.
Two photographs were shared by Ms Stokke showing Billie in the space between rows of seats. These are standard sizes on economy flights.
Ms. Stokke is an avid flyer and traveled almost every week before Covid struck. BA received complaints from the client Wednesday.
Posting on Facebook, She said she felt like she was being the ‘difficult blind lady’ complaining about the =flight, which was understood to have departed from London Heathrow this week
Billie is seen with Ms Stokke. She’s a frequent flier who traveled almost weekly until Covid struck.
She claimed that she’s never had such difficulty flying with her dog as this week when she flew short distances.
One user on Facebook expressed concern that Billie would not be able “move freely” in an emergency. Ms Stokke answered:They won’t even hear. “I’m the hard-blind lady.
While she acknowledged that Billie was safe, she said that she didn’t feel secure despite having been given three seats.
BA claims that every pet they fly with is treated ‘like VIP’ according to a short blurb.
This sign reads: “If your dog is a recognized assistance animal, you can take the dog along on board of British Airways flights.
“This service can’t be booked online. It may also mean that we will have to limit how many dogs you allow in your cabin.
British Airways spokeswoman said that they are happy to provide additional space for anyone who is flying with an assistance animal by providing an extra seat at no cost.
“On this occasion, we were able offer an entire row (6 seats) towards the rear of our aircraft to give even more space.