A mum was left shocked after energy giant EDF charged her £336,865 for one month’s electricity bill.
Emma Martin, aged 40, checked her account. While her monthly gas payment remained constant, her electric bill rose.
During the change of her payment plan, she noticed that dinner lady.
Emma was concerned about the exorbitant cost and said that she attempted to contact EDF to clarify the matter, but couldn’t get an answer.
After finally speaking to someone online, she was asked “Would you like to split your payment over 36 month?”
Emma Martin, 40, was shocked to receive a £336,865 bill from EDF for a single month’s worth of electricity, with the energy giant apologising for the blunder
Emma from Hartlepool in Durham said that she was a little panicked when I saw the number. It’s different than what one would expect to find on their monthly bills.
“I knew instantly there was a problem, but EDF did not assure me that the issue would be fixed.
“When I tried to call their telephone lines, they cut out. However, they answered their online chat approximately once per 16 hours.
“When they finally managed to get in touch with me, they simply asked me if the payment would be split over 36 months. This was just insane.
“As you can see, I was extremely concerned.”
EDF stated that an error had been made.
Emma says an EDF customer assistant initially asked her if she wanted to split the £336,865 bill over a 36-month repayment plan, before the mistake was finally acknowledged
EDF spokesperson said that the incorrect reading of the electricity meter resulted, among other things, in a higher monthly fee.
“Mrs. Martin has not received a bill for such an amount, and we have now corrected the meters readings.