After the bank’s website crashed and its phone app was down, NatWest customers were unable to log in to their accounts.
Down Detector, a tracking site for outages and other information has received over 3,000 reports. A huge spike in complaints began around 7 AM.
Nearly half (57%) refer to “mobile banking”, while 25% (26%) have to do with’mobile log-in’ issues, and 17% relate generally to “online banking”.
There were 143 complaints at 7.07am, increasing sharply to 1,373 by 7.22am. The peak was 3,210 complaints at 7.52am.
The Down Detector tracking site has received over 3,000 reports about outages, and a large spike in complaints starting at 7:15am.
The majority (57%) refer to “mobile banking”, while 25% (26%) concern’mobile login” problems, and 17% relate to online banking’ in general. Reports appeared to be concentrated around London
When users tried to log in to NatWest, they were shown an error message
App users who were frustrated by the situation flooded the bank this morning with complaints and asked for solutions.
Emma Louise Delaney shared the following: “Anyone else having trouble accessing NatWest’s app this morning?”
Mary Sheridan stated that she was also having trouble. The latest app version and excellent WiFi are what I have. Restarted my smartphone, still seeing the error message.
Frustrated users of app flooded the bank today with complaints, asking that the problem be addressed
One customer asked the NatWest Twitter team how long it would take for the problem to be fixed. The account replied that the company was aware of the issue this morning, and they are trying to find a solution as fast as possible.
After the bank’s website crashed and its phone app was down, customers of NatWest have lost access to their accounts.
Nicola Louise said: ‘I’m not able to get in either. It is obvious that there is a problem.
A user called Chlo also wrote, “Your app has crashed. Please fix it!”
Responding to a customer asking how long it would take, NatWest Twitter Help Account said that they were aware of the issue and working to solve the matter as soon as possible.
“I do apologize for any inconvenience that this may have caused.”
MailOnline reached out to the bank for comments.