After a string of deliveries disasters, customers of Sofology furniture company owned by DFS were left with nothing to sit on.
This couch company, which calls its employees Sofologists, has had no bosses for Christmas. However they blamed the new warehouse and the supply chain problem for their blunders.
The furniture was not as good as they hoped, with some people still settling for deck chairs from Amazon to enjoy Christmas dinners.
Others complained that the company claimed their sofas arrived but they hadn’t and was then impossible to contact.
Missing seats victim Janet Mellor, from Oldham, told the BBC she was informed on three three separate occasions this month her £2,500 sofa and armchair would arrive – but never appeared.
Janet Mellor, her daughter Katie and Sofology ordered a couch and an armchair back in July
British actor Helena Bonham Carter and Owen Wilson, a Hollywood actor, have appeared in ads for the company before.
She got rid of her own sofa to prepare for the arrival.
She said: ‘I’ve never known a company as bad. For Christmas, we decided to order two Amazon deck chairs as we’re tired of sitting on the dining room tables.
They are a complete waste of my patience. They are stealing my money.
“It takes at least one hour, sometimes up to 1.5 hours to get to speak with someone.”
Sofology received a torrent of complaints via social media about furniture not being shown.
DFS Furniture Group bought Sofology back in 2017.
It operates 49 shops across Britain and ranks third in terms of furniture sales.
British actor Helena Bonham Carter and Owen Wilson, a Hollywood actor, have appeared in ads for the company before.
Jon Hawkes stated that Sofology had failed to deliver the armchair for him in October, despite numerous attempts to reach them.
Sofology explained to the BBC that the issue was supply chain disruptions and the need for a new warehouse.
The company stated that there had been a “small number” of unsuccessful in-day deliveries.
“Sofology has good financial health,” the company stated.