Customers are unable to access their accounts online after HSBC’s online bank system crashed this morning.
According to Down Detector (which monitors website outages), hundreds of users started experiencing problems around 9:30 BST.
A number of people have taken to social media to express their frustration, saying they’re having trouble logging in both online and through the HSBCnet app.
Customers have been unable access their accounts since the online banking system of HSBC crashed this morning.
According to Down Detector which monitors website downages, hundreds of users experienced issues around 9:30 BST.
One person tweeted: “Is HSBCnet corrupt?” We can’t log in!
Another asked: “Is there a problem in HSBCnet today?” I am unable to logon anywhere…’
One user, Christina Sleight, tweeted: ‘Is HSBCnet down?’
HSBC acknowledged the problem, but stated it was only affecting HSBCnet, and not retail custmers.
A spokesperson said that account access issues experienced by some business customers lasted less than half an hour. However, intermittent issues still exist so customers may need to retry. We are working to resolve these remaining issues.
“We apologise to any inconvenience caused.”
This Down Detector map shows where HSBC customers have issues in the UK