HSBC’s online bank system is down as customers struggle access their accounts

  • Earlier this morning, both HSBC’s online banking system (and app) crashed.
  • Many customers complained that they couldn’t access their accounts.
  • Customers of HSBC first experienced problems around 9:30 BST
  • MailOnline reached out to the bank in an effort to determine the root cause of the problems. 

Customers are unable to access their accounts online after HSBC’s online bank system crashed this morning.

According to Down Detector (which monitors website outages), hundreds of users started experiencing problems around 9:30 BST.

A number of people have taken to social media to express their frustration, saying they’re having trouble logging in both online and through the HSBCnet app. 

HSBC's online banking system appears to have crashed this morning, leaving customers unable to access their accounts

Customers have been unable access their accounts since the online banking system of HSBC crashed this morning.

According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST

According to Down Detector which monitors website downages, hundreds of users experienced issues around 9:30 BST.

One person tweeted: “Is HSBCnet corrupt?” We can’t log in!

Another asked: “Is there a problem in HSBCnet today?” I am unable to logon anywhere…’

One user, Christina Sleight, tweeted: ‘Is HSBCnet down?’ 

HSBC acknowledged the problem, but stated it was only affecting HSBCnet, and not retail custmers.

A spokesperson said that account access issues experienced by some business customers lasted less than half an hour. However, intermittent issues still exist so customers may need to retry. We are working to resolve these remaining issues. 

“We apologise to any inconvenience caused.”

This Down Detector map shows the areas of the UK where HSBC customers are having issues

This Down Detector map shows where HSBC customers have issues in the UK